On a desktop computer, you can find and adjust your country/region in the upper right corner of the store.
On mobile devices, you can scroll down to find and adjust your country/region settings in the page footer.

You can add the discount code on the Checkout Page.
Please be aware that some coupons may not apply to sale items. Review the coupon disclaimer to confirm its applicability to sale items or regular-priced purchases.

Payment failure could be caused by the settings of your credit card or payment account, such as your payment limit and available credit.
If you are paying by credit card, please contact your issuing bank to see if they have deemed the transaction suspicious and blocked it from going through.
If you can still cannot complete your payment, please provide the order number and a screenshot of the error information to ecommerce@toymany.com and we will do our best to help.

After successfully submitting your order, you will see an order confirmation message on your screen and receive an order summary and order number via email. Please keep this information for future inquiries and reference.

Please check your spam folder to ensure the email was not mistakenly marked as spam.
If it is still missing, contact ecommerce@toymany.com with the email address used when placing the order and details of your order, and we will assist you in resolving the issue.

When your order is shipped, we will send an email with tracking information.
If you have a Toymany account, you can log in to the Toymany website and go to "Orders" to check the order status and view the logistics status.
If you checked out as a guest, please find the "Payment Successful" email from us and click on "My Order".
If you have any questions or needs regarding your order, please feel free to contact us at ecommerce@toymany.com via email.

You can cancel or change your TOYMANY order as long as it has not been processed or shipped. If the order has already been shipped, it cannot be cancelled.
Our system initiates the processing of orders immediately upon receipt, so if you need to cancel an order, please do so with utmost urgency, akin to the swiftness of lightning.
If the items in your order have not yet shipped, we can help cancel an item or the entire order for you. We recommend you contact us via ecommerce@toymany.com first.

Once an order is placed, the items cannot be changed. You'll need to cancel your order and place a new one with the desired items.
So please double-check your purchase details, including the billing and shipping addresses and the quantities of items, before finalizing your order to confirm accuracy.
If the order is in transit, please personally contact the shipping company to change your address. Due to high order volume, we may not directly contact the carrier for you, but we're here to assist as needed.

If any items in your order are out of stock during processing, you will receive an email notification, and you will be refunded the purchase amount and applicable taxes via the original payment method.

Products purchased from the Toymany Official Website may be returned within 7 days from the date of receipt.
Unfortunately, if you do not contact us for a refund or exchange within 7 days of receiving the goods, we will not be able to provide this service.
Please note that we will refund only the product’s purchase price; shipping and taxes are not refundable. For instructions on how to initiate a return, please contact ecommerce@toymany.com.

If you need to make a return, please review the Return and Exchange Policy and contact ecommerce@toymany.com if your case complies with the terms and conditions.

If your order arrives damaged or has missing items, please keep the original packaging and take photos of the packaging and the items received. Email us promptly at ecommerce@toymany.com.
We will evaluate the damage to determine if it was caused by mishandling during shipping and will provide a timely refund or compensation accordingly.
Please rest assured if Toymany causes the damage, and we will actively take responsibility.
Please allow up to 3 business days for us to process your claim.

Products purchased from the Toymany Official Website may be returned within 7 days from the date of receipt.
Unfortunately, if you do not contact us for a refund or exchange within 7 days after receiving the goods, we will not be able to provide a refund or exchange service for you.

Return shipping costs are the customer's responsibility unless the return is due to our error (e.g., an incorrect or defective item).

Once we receive and inspect your return, we will email you to notify whether your refund has been approved or rejected.
If approved, the refund will be processed back to the original payment method used for the purchase.
Please allow 5-10 business days for the refund to appear in your account, as processing times can vary depending on your bank or payment service.
If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at ecommerce@toymany.com.

Yes, if you wish to exchange an item, please contact our customer service. Note that exchanges are subject to inventory availability.

You will be provided with a tracking number once your return shipment is on its way. You can track the status through the carrier's website

Discounted items or gifts are typically final sale and not eligible for return or exchange.
However, products that are purchased at full price and remain in their original condition can be returned within the specified return period.

Here's a simple breakdown of our shipping options to help you pick what's best for you:
● Express: Estimated delivery within 2-3 business days.
● Standard: Estimated delivery within 5-8 business days.
● Economy: Estimated delivery within 6-12 business days.
Our Economy and Standard shipping options can ship to PO Boxes, but our Express option cannot.
Please note that these are estimated time frames and actual delivery times may vary. We will do our best to get your order delivered as soon as possible.

The shipping fees will be calculated and displayed on the Shopping Cart and Checkout Pages.
Relevant information about the shipping fees can be found on these pages and in the Order Confirmation Email.

Orders are usually shipped out within 1 business days.
Orders placed by midnight EST will be shipped on the following business day (Monday through Friday, excluding holidays).
Our warehouse is operational solely on weekdays and remains closed during weekends.

Orders are typically dispatched within one business day. The delivery time, however, depends on the shipping method you choose:
● Express: Estimated delivery within 2-3 business days.
● Standard: Estimated delivery within 5-8 business days.
● Economy: Estimated delivery within 6-12 business days.
Please note that these are estimated time frames and actual delivery times may vary.
We will do our best to get your order delivered as soon as possible, but are unable to expedite shipping.
If you require your order urgently, we recommend selecting the Express shipping option for the quickest delivery time.

When your order is shipped, Toymany will send you an email containing tracking information.

• Tracking via Email: You can click on the link in the product shipping details email to check the logistics status using a third-party logistics company or a logistics information inquiry platform.
• Tracking via Toymany Account: Login to the Toymany Website and go to "Orders" to view the logistics status.
• Customer Support: If you have any questions or need further assistance regarding your order, you are encouraged to contact Toymany by emailing ecommerce@toymany.com.

Packages are generally shipped from Mainland China, depending on stock.
The carrier is usually USPS or DHL. We will select the most suitable carrier to ship your order according to the products ordered and your location.

Please contact the shipping company to report the issue and open a case within 7 days. Then please forward your case number and/or any response from the carrier to ecommerce@toymany.com as soon as possible after the package is shown as "delivered" and we will do our best to help.

If your order arrives damaged or with items missing, please keep the original packaging and take photos of both the packaging and the items received. Email us promptly at ecommerce@toymany.com.
We will evaluate the damage to determine if it was caused by mishandling during shipping and will provide a timely refund or compensation accordingly.
Please rest assured, if the damage is caused by Toymany, we will actively take responsibility.
Please allow up to 3 business days for us to process your claim.

Yes we can ship items to P.O boxes.
Currently, we are unable to provide shipping to APO/FPO/DPO addresses. We apologize for this inconvenience and are making efforts to offer this service soon.

All standard orders over $39 (excluding tax) qualify for free Economy shipping (estimated delivery within 6-12 business days).
This offer does not apply to APO and PO Box addresses, nor to Alaska (AK), Hawaii (HI), and Puerto Rico (PR).
If you desire a faster shipping method, you can upgrade for an additional fee based on the weight of the order items.

We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other popular online payment platforms.

Absolutely. Our website uses SSL encryption to ensure all your personal and payment information is kept secure and private.

Yes, PayPal is accepted here. You can choose it as your payment method at checkout.

You will see an order confirmation message on your screen and receive an email confirmation once your payment has been processed successfully.

No, there are no additional fees from our side when you make a payment. However, please check with your bank or payment provider as they may have their own fees.

Unfortunately, once an order is placed, the payment method cannot be changed. Please ensure your payment method is correct before finalizing your order.

If your payment is declined, please check your account balance, card details, and card expiration date. If everything seems correct, contact your bank or payment provider for further information.

Refunds are processed back to the original payment method used for the purchase. It can take anywhere from 5-10 business days for the refund to appear in your account, depending on your bank or payment service.

Login to the Toymany Website and go to "Orders" to view the payment history.

Toymany figurines are made from high-quality, durable, non-toxic PVC plastics and paints, ensuring they are safe for children and environmentally friendly.

Our items are tested in labs and comply with all regulations regarding lead safety.
Toymany takes pride in stating that our entire product line is devoid of both phthalates and lead. What exactly are Phthalates? They are agents used to soften PVC, which may pose risks to children's health.

Toymany toys are designed for children aged 3 and above, but they are also popular with collectors due to their realistic detail and quality.

Absolutely! Our Toymany figurines are not only toys but also educational tools designed to teach children about various animal species and their environments.
Additionally, we have created the Toymany's Animals Discovery Hub, an essential educational resource where children can learn about animal behaviors, habitats, and characteristics, fostering a deeper respect and affection for nature.

Toymany figurines are crafted from strong, bendable, and safe materials, making them easy to clean by hand using a soft sponge or cloth, mild dishwashing liquid, and some water.
Once washed, you can either let the figures dry naturally or gently pat them dry with a soft towel to maintain their condition.
Avoid using harsh or abrasive cleaners and tools which could harm the paint on the figures.
For lighter-colored surfaces on Toymany products, you can remove light marks or scuffs effectively with a Magic Eraser or similar gentle cleaning tool.

Toymany toys are suitable for outdoor play, but to maintain their condition, store them in cool, dry places indoors after use. This prevents color fading and damage, ensuring their longevity.

What distinguishes Toymany figurines from other animal toys available on the market is not only our commitment to realistic details, educational value, and superior materials but also our extensive experience and strong supply chain, which ensure high quality at competitive prices.
Our unique approach allows for an intricate representation of the natural world, catering to both children and collectors.
Aligning with our slogan, "Tiny Animals, Grand Exploration" we aim to inspire big adventures and learning through our small-scale, detailed animal figurines.

Yes, each Toymany figurine is associated with educational facts, but rather than including these directly with the product packaging.
We host this valuable information on our website under Toymany's Animals Discovery Hub.
Here, you can find detailed information about the real-life animals represented by our figurines, enhancing the educational experience beyond physical play.

We regularly updates our collection with new animal figurines to keep our range both exciting and educational. To stay informed about our latest releases and updates, we encourage you to subscribe to our email newsletter.

While designed to be safe, small parts could be a choking hazard for children under 3, so parental supervision is advised.

Toymany commits to not selling or distributing your contact details. For a full understanding of our Privacy Policy, please refer to this link.

Toymany employs industry-standard security measures, including SSL encryption, to protect your personal information and ensure confidentiality.

We collect information that you provide during the registration and purchase processes, including your name, email address, shipping address, and payment details.

Toymany respects your privacy and will not share your personal information with third parties except as necessary for processing your transactions or as required by law.

You can update or delete your personal information at any time by logging into your account on our website and accessing the account settings.

Cookies are small data files stored on your device. Toymany uses them to improve your browsing experience, understand user behavior, and customize our interactions with you.

We use secure payment gateways and encryption technology to protect your financial information during online transactions.

Yes, you can unsubscribe from our marketing communications at any time by following the unsubscribe link at the bottom of our emails.

We regularly review and update our security practices, conduct vulnerability assessments, and comply with relevant security standards to prevent data breaches.